Return & Refund Policy
Return Eligibility and Timeframe
At Frost Buddy, you must request a return within 30 days of receiving your order.
To be eligible for a return, items must meet all of the following conditions:
- Unused and in their original condition without any signs of wear or damage.
- Returned with all original packaging, lids, parts, and accessories when reasonably possible.
- Not subject to any product-specific restrictions or marked as a final sale.
- Returned following the specific instructions provided by Frost Buddy’s support team.
Items that have been altered, misused, or returned incomplete may be refused a refund except as required by law.
How to Initiate a Return
- Contact Frost Buddy through our contact page to start the return process.
- Provide your order number and specify the item(s) you wish to return.
- If your order arrived damaged, defective, or incorrect, include detailed information along with clear photographs.
- Wait for explicit return instructions from us before shipping any items back.
- Do not send returns to any address unless confirmed by Frost Buddy during the return process.
Damaged, Defective, or Incorrect Orders
If your Frost Buddy order arrives damaged, defective, or not as you ordered, contact us promptly via the contact page with your order details and photos.
We will assess your claim and provide an appropriate resolution, which may include a replacement, refund, or other solution.
Return Shipping Costs
All original shipping fees, return shipping charges, and related expenses will be managed according to your original order terms and applicable laws.
Refund Processing Timeline
Once your returned item is received and inspected, Frost Buddy will notify you about the approval status of your refund.
Approved refunds are generally processed within 5–10 business days and credited through your original payment method.
Please note that your bank or payment provider may require additional time to reflect the refund in your account.
Order Cancellation Policy
You may cancel your order within 24 hours of placement by contacting Frost Buddy directly.
After this 24-hour window, cancellations are not possible if the order has entered processing, packing, or shipping stages.
If cancellation is unavailable, you may return the order after delivery according to the return policy.
Customer Support
For questions regarding returns, refunds, exchanges, or cancellations, please contact Frost Buddy by email at elizabethjames598004@outlook.com.
Including your order number will help us provide you with faster and more efficient assistance.