Shipping Policy

Order Processing at Frost Buddy

When you order from Frost Buddy’s Accessories, Drinkware, or New Arrivals collections, we first confirm your payment and check product availability. Our team carefully picks and packs your items during this stage, which usually takes 1-3 business days.

Orders placed on weekends, public holidays, during promotions, or peak demand periods may require more time for processing.

Shipping Fees and Methods

Shipping fees depend on your delivery address, the items you purchase, and the shipping option you select at checkout. All available shipping methods and their associated costs will be clearly shown before you complete your purchase.

If Frost Buddy offers any shipping promotions, eligibility rules, exclusions, and special conditions will be clearly explained in the relevant promotional details.

Delivery Timeline

After processing, your order typically arrives within 5-10 business days. Please note that delivery times can be affected by factors outside our control, such as carrier delays, weather, customs inspections, or local delivery procedures.

Where possible, Frost Buddy provides tracking numbers so you can monitor your shipment. Tracking information may take some time to activate once your package leaves our facility.

Address Accuracy

To help ensure timely delivery, carefully review your shipping address before submitting your order. Incorrect or incomplete addresses can cause delays, returned packages, or lost shipments.

If you discover an error in your shipping address after placing your order, contact Frost Buddy promptly via our Contact page. We will do our best to assist, but cannot guarantee changes once your order is processing or shipped.

Tracking, Delays, and Damaged or Lost Shipments

Use your tracking number to check your shipment status.
If your package is delayed, marked as delivered but not received, or you face any other issues, please reach out to Frost Buddy through our Contact page. Have your order and shipment details ready to help us resolve the problem efficiently.
If your delivery arrives damaged or appears lost, notify Frost Buddy immediately at elizabethjames598004@outlook.com or via our Contact page. Keep all original packaging and provide photos or documentation of the damage to support your claim.

International Shipping

For deliveries outside the United States, be aware that your country may charge additional duties, import taxes, brokerage fees, or other charges. These costs are usually your responsibility unless stated otherwise at checkout.

Customs inspections and local regulations may also affect how long delivery takes.